Help Clients Navigate the Intersection of Logic and Emotion
Date: Tuesday, December 18th 2018
Location: World Trade Center, Mezzanine, 26 SW Salmon, Portland
Credit Type(s): General Credit
Clients spin when the law and their emotions collide. Their ability to make good decisions declines and they occasionally blame their attorney for the situation. Learn practical tips, techniques, and tools from a lawyer and a social psychologist, who both have mediation experience. Learn how to counsel your clients through the uncertainty, fear and frustration experienced when they believe the likely outcome is unfair or the process is too long and expensive. Explore client risk tolerance so they can better participate in the usual settlement dance. Manage their cognitive biases to channel their energies on what is really in their best interest. Help them make better decisions with the judicious use of decision trees and decision tables. Help them understand and accept your legal advice by truly understanding their underlying values, needs and interests. Join panelists Sam Imperati, JD and Devin Howington, PhD, ICMRESOLUTIONS, who promise "no touchy-feely babble. . .just straight talk for better representation."